Account Manager (m/f)
FERNBACH
Luxembourg
il y a 19h

Description

The Account Manager is responsible for customer management, dealing with the specific concerns and interests of the FERNBACH customer base at every level.

In co-operation with various experts, he / she acts as an interface between customers and FERNBACH with the objective of establishing and maintaining long-

term customer relationships. Moreover, he / she develops new sales potential regarding existing and new customers.

Area of Responsibility

The Account Manager is responsible for customers at business, functional and financial level.

Languages

  • English (fluent)
  • French (fluent)
  • German is an advantage
  • Qualification :

  • A university degree (or equivalent)
  • Experience :

  • Project Management experience
  • At least 3 years FINTEC experience
  • Skills

  • Ability to deal confidently with managers and banking experts
  • Excellent writing skills and ability to edit offers
  • Mobility with regard to customer management
  • Extrovert with good communication skills
  • Ability to explain complex issues and present these clearly

  • Worldwide willingness to travel
  • Task and Level of Authority

  • He / she draws up customer programs
  • He / she works out strategies and delivers or updates these every 3 to 4 months
  • Together with experts, he / she represents FERNBACH in the steering committees for customers
  • He / she stays in contact with customers’ direct and indirect decision makers to develop business activities further, for example he / she should hold presentations to ensure that all the relevant departments are informed about the performance of FERNBACH applications.
  • A department is regarded as relevant if FERNBACH offers services that could be used there profitably.)

  • He / she analyses customer environments as well as the requirements of potential customers (hardware, software, architecture, decision-
  • making processes etc.) and is responsible for updating customer files

  • He / she and the Pre-Sales department develop processes for the target customers in order to present the FERNBACH products in an optimum way
  • He / she calculates the prices for the services set out in the tender with the PreSales department using the cost details provided by the operational units
  • He / she checks the relevance, accuracy and completeness of marketing material against his / her experience and customer requirements
  • He / she draws up orders and schedules the start of service provision in collaboration with the PreSales department
  • He / she organises regular meetings with his / her customers to check on customer satisfaction and the FERNBACH services and products.
  • If necessary, he / she transfers the solutions of any problems to the units responsible.

  • During the project phase, he / she obtains the necessary information on methods, techniques and prices from the Head of Professional Service for co-
  • operation with the customer. During the maintenance period, he obtains such information from the Technical Account Manager and passes this on the customer in accordance with the tender.

  • He / she plans and supports marketing activities, e.g. fairs or any type of events.
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