Solutions Coordinator
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The mission of the Solutions team is to create value for current and prospective clients to help them optimize the impact of their communications efforts.

We provide strategic advice and expertise across the sales, marketing, product and customer success teams. We are the connector across all Talkwalker departments and share best practices and provide high-level of knowledge and expertise.

Talkwalker is an online and social data analytics software company specialized in listening, analytics and reporting that empowers over 2,000 brands analyzing online conversations on social networks in 187 languages.

The company is extremely international with their headquarters based in the city center of Luxembourg and has additional offices in New York City, San Francisco, Frankfurt, Singapore, and Paris.

Key Responsibilities :

  • Solutions Team
  • Educate the solutions consultants in U.S. on customer use cases and feedback based on experience
  • Assisting in cross collaboration between offices with VP Solutions Global
  • Contribute to Global Solutions Industry Newsletter
  • Help to create preconfigured dashboards and presentations based on company positioning
  • Craft stories and presentations based on Talkwalker use cases
  • Design and execute sales arguments and value propositions for new products and use cases
  • Optimize solution team processes and vision
  • Participate in global solution team webinars
  • Sales
  • Act as a resource for sales leaders for winning new customers and expanding existing relationships
  • Participate and add value in sales opportunities
  • Materialize compelling cutting-edge solutions adapted to the needs of the prospects that the sales teams will uncover
  • Create custom projects and dashboards for sales team working on enterprise accounts
  • Optimizing the presentation of the tool, in its setup, and with compelling visuals
  • Customer Success
  • Collaborate with Customer Success to grow selected accounts
  • Assist in creating customized implementation plans for enterprise clients
  • Develop case studies
  • Product
  • Work together with the product development team to provide product feedback and test specific improvements.
  • Assist in the creation of go to market strategies for new products
  • Cross Team Collaboration / Product Enhancement / Strategy
  • Work with strategic account teams on opportunities
  • Research competitors and latest trends in the industry experience to provide intelligence for teams work with Knowledge Center Manager and product team
  • Work in collaboration with Sales, Customer Success, Partner and Product teams
  • Qualifications :

  • You have relevant experience in the media monitoring industry, in a communication / PR agency, or a marketing / communications technology company
  • You have gained experience in a business development, sales or customer success role
  • You have excellent written and verbal communication skills, presenting to large and small audiences
  • You have a university degree or an equivalent qualification
  • You are fluent in English and French, any other of these languages (German, Italian, Spanish) would be an asset
  • You have a ''can do'' mentality
  • What we offer :
  • Work visa
  • Work visa
  • Optional health insurance
  • Lunch vouchers
  • Ski trip, summer barbecue, Christmas party
  • Monthly company lunches & afterwork
  • Monthly sport & social activities
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