IT Manager for our Delivery Center (for our internal services)
Experienced, Permanent contract, IT Service Management, Luxembourg Apply now
CTG PSF is an IT Services Company dedicated to various clients mainly in the financial sector.
We are currently hiring an IT Manager for our internal services.
Maintain essential IT operations , including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
Deliver and support strategic plans for implementing IT in line with global and local business objectives
Own projects , solutions , and key responsibilities within a larger business initiative
Act as a point of contact for the Luxembourg offices by liaising closely with the group service desk, infrastructure and development teams;
Coordinate the local IT in accordance with local regulations, the group policies and standards
Handle business-critical IT tasks and systems administration
Research and evaluate emerging technologies , hardware, and software
Track and maintain hardware and software inventory
Analyze department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions
Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions
Continuously analyze current process, technologies, and vendors to identify areas of improvement
Prepare cost benefits analysis reports when upgrades are necessary, continuously analyzing vendors to ensure they offer the best possible service and value for company needs
Train employees on both software and hardware, troubleshoot, and provide technical support when needed
Manage the local helpdesk department to provide the appropriate support to the business
Develop and execute disaster procedures , and maintain data backups
You are able to speak and write fluently at least English and French ,
You hold a Bachelor’s degree in technology or computer science
You have a 5+ years experience in IT management
You have an experience with or knowledge of operating systems (MS Exchange, Active Directory, and other Windows-based systems), public cloud (MS Office365) current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring
Experience of delivering end user IT support in a professional services environment;
Working knowledge of ITIL or other IT service management practices;
Strong organizational skills;
Effective communicator and confident in client interaction;
Strong customer service, problem solving and teamwork abilities;
Experience working with an international business in multiple time-zones;
Expertise with implementing, configuring, and testing solutions
An attractive salary package with or without a company car
A 13rd month at the end of the year or each month
Meal Vouchers or financial compensation
A dedicated training program with personal development plans
Extra-legal advantages (IT material, banks)
Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...
Would you like to evolve in a structure where professional commitment and career development are key words? Then apply right now !
Within the framework of our PSF certification, please note that an extract of police record will be asked during our process of recruitment.
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