Client Support Officer
Pictet Group Luxemburg
Strassen, LU
il y a 1j
source : Monster

Pictet is an investment-led service company, offering wealth management, asset management and related services. We are a partnership of seven owner managers and our principles of succession and transmission of ownership have remained unchanged since foundation in 1805.

Our purpose is to build responsible partnerships with our clients, communities, and the companies in which we invest, in order to safeguard and transmit wealth, of all kinds, in the service of the real economy.

With more than CHF 576 billion in assets under management or custody at 31 December 2019, Pictet is today one of the leading Europe-based independent wealth and asset managers.

Headquartered in Geneva, Switzerland and founded there, Pictet today employs more than 4,200 people. It has 28 offices in : Amsterdam, Barcelona, Basel, Brussels, Dubai, Frankfurt, Geneva, Hong Kong, Lausanne, London, Luxembourg, Madrid, Milan, Monaco, Montreal, Munich, Nassau, Osaka, Paris, Rome, Singapore, Stuttgart, Taipei, Tel Aviv, Tokyo, Turin, Verona and Zurich. Job description :

Your team

Pictet Asset Services provides custody, fund services and trading solutions for external asset managers, fund managers and institutional clients.

We manage every aspect of the asset servicing value chain and our range of bespoke solutions include value-adding analytics, trading strategy support and digital front-end interfaces designed to provide an unrivalled customer experience.

The Client Support Officer (CSO) aligns with the strategic objectives of the business line and works hand in hand with group functions and technical specialists to present a truly best in class client experience.

Your role

  • Provide daily, high quality operational support to clients
  • In charge of setting up operational relationships at account inception / prior to fund’s launching (through an operating memorandum), while working with business implementation teams.
  • Has client ownership to ensure that all operations queries are promptly resolved, issues are fixed, solutions are found.
  • Manage daily operations such as payments, cash sweeping.
  • Set up access to Pictet’s online banking solution Pictet Connect with end-user accounts validated / DD completed etc.
  • Support the process of opening segregated accounts with associated controls and nuances for end beneficiary markets.
  • Work closely with all the Group's operational teams and functional divisions.
  • Present Pictet either online or face to face with the CRM.
  • Ensure that operational documents (operating memorandum, internal procedures and internal checklists) are in place and applied.
  • Your profile

  • Excellent knowledge of asset servicing (custodian bank / investment funds), of operational flows as well as experience of client-facing activity (min 5 years in a similar role)
  • In-depth knowledge of the legal and regulatory provisions applicable to the UCITS / AIF fund industry.
  • Fluent English and French mandatory, German a strong asset.
  • Proven client-service experience with the ability to build strong relationships through technical know-how as well as a capacity to deliver solutions.
  • A service-oriented approach coupled with an ability to manage sensitive situations that may require both a sense of diplomacy and technical expertise.
  • Strong client orientation and ability to build strong partnerships with internal and external stakeholders.
  • Keen sense of initiative and independence and able to take decisions to ensure that issues are resolved promptly.
  • Dead line driven role requiring structured thinking and the ability to manage multiple priorities by gauging operational impacts, complexity and risk.
  • Solid compliance knowledge and risk-management awareness.
  • Expert user of MS Office and banking systems.
  • Note

    We will not accept any CVs from agencies.

    In accordance with the provisions of the Luxembourg law of 23 July 2016 amending the law of 29 March 2013, candidates may be required to provide an extract from their criminal record.

    This document, issued by the authorities, must not be older than three months. Such a document will be requested with the aim of carrying out a character check on candidates, bearing in mind the area of activity of our establishment and, more particularly, the tasks described in the job description.

    Diversity & Inclusion

    Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.

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