Client Support- 1st & nd level
Michael Page
il y a 3j

Job Description

Key responsibilities include :

  • Treat and follow support requests for assistance (incident tickets). Qualify, analyze, diagnose and track until resolved.
  • Provide level 1 to 2 technical support.
  • Assist clients in the implementation of solutions and software. - Study new products and solutions.
  • The Successful Applicant

  • Previous experience in customer technical support (level 2)
  • Good experience in computer systems and networks
  • Good knowledge of Microsoft Windows systems clients and servers
  • Fluent in French and English
  • Autonomous and organized
  • Responsible and precise in his work
  • Excellent customer contact
  • Motivated and enthusiastic
  • Enjoying team work
  • Willing to travel occasionally
  • Asset : Linux, MacOS and mobile operating systems (Android / iOS). - Microsoft Exchange systems - Computer Security (anti-
  • malware / firewall) - OTRS ticketing system

    What's on Offer

    Excellent working environment.

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