Customer Quality Manager (m/f)
Plastipak - LuxPEt
Bascharage, Luxembourg
il y a 6h
source : Moovijob

As a global leading designer, developer & manufacturer of rigid plastic packaging, Plastipak produces award-winning preforms, bottles and containers for a number of markets, including water, soft drinks, food, dairy, juice and alcohol, personal and home care.

Our customers are amongst the best-known brands across the world.

Plastipak has manufacturing plants in North and Latin America, Europe & North Africa. The European division comprises 14 manufacturing plants in 12 countries, and produces around 20 billion units each year.

Supported by dedicated research and development centres of excellence, our team ensures our leading position in material, barrier and manufacturing design and development.

Our company in Luxembourg has about 180 employees and produces more than 4 billions of preforms every year as well as recycled PET.

In order to reinforce our Team, we are looking to hire Customer Quality Manager (m / f) .

Directly reporting to the Site Quality Manager.

Your main responsibilities will be as follow :

  • Together with other department such as Sales and Customer service, Follow up and improve our relationship with our customers
  • Manage the communication with your customer’s portfolio, ensure the follow-up of claims and handle the required documentation
  • Ensure that the COA (certificate of Analyse) are conforms and sent according to customer’s expectations
  • Elaborate and participate for setting up corrective action and problem solving in order to ensure the effective analysis of root causes;
  • Depending on your profile and experience, you might be involved in leading and performing audits in each fields in order to be aligned with the GMP Standards and internal audit.
  • Education, work experience, skills and competencies required :

  • Very strong knowledge of Quality Standard (ISO 9001, ISO 22000, FSSC 22000)
  • Demonstrate skills in written and verbal communication
  • Experience in Risk Management (FMEA, HACCP)
  • Strong knowledge of SAP
  • Strong command of French
  • Very good knowledge in English and / or German
  • Customer orientation and negotiation skills
  • Willingness to be part of a vibrant, forward thinking and collaborative team. Open to learning and making a valued contribution
  • 3 to 5 years’ experience
  • Proven experience with methods of Quality Management (Flowchart, Ishikawa, Pareto ) will be considered as an asset
  • Interested to join Plastipak, a committed company that is continually fulfilling our responsibilities to protect the environment for future generations, acting as responsible global citizen for a share community?

    Please apply and send your cv as well as cover letter.

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