Junior System Administrator
Anidris Services
Contern, Luxemburgo
il y a 1 mois

Recruitment circumstances and job description :

Our client, a company with outstanding performance and innovation is looking for a Junior System Administrator.

Within this role, you will both support end-users in solving their technical issues and perform system administration with the opportunity to develop your skills and grow within the team.

If you are searching for an attractive environment and a great challenge in your career, this opportunity is for you.

Role :

  • Serve as the first point of contact for the end-users seeking technical assistance over the phone or email with level 1 and 2 issues
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by the end-users
  • Walk the end-users through the problem-solving process
  • Direct unresolved issues to the next level of support
  • Provide accurate information in the ticketing tools
  • Follow-up and update customer status and information
  • Identify and suggest possible improvements on procedures
  • Undertake increasing responsibility in system administration
  • Required profile : Profile :

    Profile :

  • Proven experience as a Help desk Technician (1st / 2nd level support) or as a Junior System Administrator
  • Good understanding of Hardware and Software : computer systems, mobile devices, printers, MS Office
  • Solid knowledge of Active Directory, GPO, DNS / DHCP
  • Ideally you already have experience within the banking sector and with applications banking applications
  • Ability to diagnose and resolve basic technical issues
  • Good knowledge of ITIL processes
  • Strong communication skills in both English and French
  • Ability to work autonomously and independently find needed information
  • Excellent communication skills
  • Customer-oriented and cool-tempered
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