Performance Manager, Amazon Business Ops
Amazon
Luxembourg, LUX
il y a 3j

Job summary

This role is based out of Luxembourg, EU.

If being part of a worldwide brand that’s grown to $25 billion in revenue in just over six years sounds exciting, then Amazon Business could be for you.

We’re reshaping buying in the business-to-business (B2B) world by using technology to help our Customers streamline their procurement and purchasing operations and turn them into value drivers for their organizations.

Our more than five million Customers operate across geographies and industries and include 80 of the top Fortune 100 companies.

Amazon Business is the next big growth driver for our consumer business and we are expanding globally to become the supplier of choice for B2B customers.

Visit our homepage or LinkedIn Page to learn more.

Amazon Business Operations team owns and drives delivery experience and fulfillment capabilities for Amazon Business Customers in EU.

The team serves to bridge our B2B Customer's needs with Amazon's operational capabilities in Europe to develop and deploy unique B2B solutions in the Amazon Fulfillment Network.

We are looking for Program Managers in EU with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs.

These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process / product changes.

Cross-team coordination, project management and executive presentation skills are essential. This role will provide a great opportunity to build the foundations of Amazon's B2B supply chain in EU, and will work extensively in launching features in the last mile delivery and bulk consolidation space.

Key job responsibilities

  • Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations
  • Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver
  • Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
  • Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
  • Partner with teams across the business you support and beyond to source, allocate, and coordinate resources
  • Partner with customers, internal / external teams, and engineering teams to determine what projects move forward and in what priority order
  • Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
  • Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)
  • Work with program managers, business leaders and executive team to communicate and impact critical business initiatives
  • Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
  • Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers
  • Roll up your sleeves and do whatever is necessary; general manager / owner mentality
  • Create, communicate, and manage budget for projects
  • BASIC QUALIFICATIONS

  • Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field
  • 4+ years of experience in program management, logistics, operations, supply chain, or transportation or equivalent professional or military experience
  • Demonstrated experience leading and owning cross-functional programs. Proven ability to influence internal / external stakeholders without authority to adopt new processes / initiatives
  • Demonstrated experience owning the design, implementation, and optimization of initiatives. Demonstrable problem-solving, mathematics, and analytical skills using data to drive decisions in a business environment
  • Experience with Microsoft Excel and complex data analysis, basic SQL knowledge
  • Excellent written and verbal communication skills. Ability to simplify complex topics for broad audiences. The role requires effective communication with stakeholders across all levels including Senior leadership
  • PREFERRED QUALIFICATIONS

  • MBA / MS and work experience in program, project, product management highly desired
  • Practical application of program management methodology including PMP / Lean Six Sigma / Kaizen
  • Advanced knowledge of analytical tools such as SQL, Tableau or Microsoft Access
  • Familiarity with supply chain management concepts - forecasting, planning, optimization, logistics - gained through work experience or graduate level education
  • Proven ability to influence internal / external stakeholders without authority to adopt new processes / initiatives
  • High attention to detail including proven ability to manage multiple competing projects and priorities simultaneously
  • Demonstrated success in thinking strategically and executing methodically
  • Analytical and quantitative skills with the ability to use data and metrics to back up assumptions and develop business cases
  • Demonstrated experience communicating data insights to others, including use of data visualization tools
  • Demonstrated ability to dive deep in understanding the product, our business and the competitive landscape
  • Basic fluency in French, German, Italian or Spanish preferred. (not mandatory)
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