We are looking for a Customer Service Employee to join our growing team in Luxembourg! Your Role The Customer Service Employee is responsible for the correct accomplishment of customer relevant tasks to the maximum customer satisfaction.
Your Responsibilities Shipping Coordination with the shift leader and other involved departmentsClearance of goods, including preparation of necessary documentsOrganization of daily operations (internal + external warehouses, Inbound / Outbound)Coordination of shuttle service between warehouses if neededTreatment on customer requirementsEnsure customer satisfaction by continuous quality improvement (internal) processes and new requirementsPermanent contact with customersMonthly billing according to agreements and instructions Your Skills and Experiences Apprenticeship in logistics or specific industries with first job experiences Understanding and knowledge of logistical processesStructured and analytical workingStrong affinity with required customer quality standardsInnovative thinking and permanent process optimization capacityLanguage skills : German and English, basic knowledge in French is an assetFamiliar with used IT systems (MS Office etc.
Good Reasons to Join We offer a challenging opportunity within an international environment as well as an attractive and performance-
related salary. Located at the very heart of Europe, and as such the ideal starting place to travel in Europe, Luxembourg is the only Grand Duchy left in the world.
The country is known by its diversity, amazing nature and beautiful castles. Internationality is for sure one of the most interesting facts about Luxembourg if you work here, you will come into contact with many different cultures, which is always beneficial for your international career development.
47% of the population are foreigners and come from 175 countries. Kuehne + Nagel in Luxembourg was founded in 1970 and currently has around 700 employees with over 30 different nationalities.
Our head office is located in Contern, an industrial zone in the south-eastern part of Luxembourg (appr. 15min by car from Luxembourg / Luxembourg City Center).
You can easily reach our offices by car via the highways from Germany (direction Trier / Saarbrücken), France or Belgium as well as by bus or by train from Luxembourg City and Trier.
Note : Condition for the conclusion of an employment agreement in the above-mentioned role is the provision of an up-to-
date (not older than 3 months) certificate of good conduct as per legislation of 23 July 2016.