Grow your career at IFDS : IFDS is a joint venture between affiliates of Boston-based State Street Corporation, the world’s leading provider of services to institutional investors, and DST Systems Inc.
a Kansas City, Missouri-based leading provider of shareholder accounting services and proprietary systems. Both organizations have over 40 years’ experience and joint venture track record via our sister company in the US, Boston Financial Data Services (BFDS).
Together we form part of the world’s largest investor record-keeping / transfer agency services provider. In the role of Project Operational Support Specialist you will be responsible for : Roles & Responsibilities :
Proposes and works to implement workflow changes and supporting technical solutions leading to improved productivity and profitability.
Support project teams and project owners
Meet deliverable and maintain clear and documented communication
Accumulate and summarize feedback / data from SMEs from the department
Drive execution of internal projects and divisional goals related to the operations & Investor Services department
Report generation / creation
Business data analysis
Procedure / Job aid review and creation
creating training plans and documents
conducting training on new system / processes roll outs
Introduce and contribute new ideas to improve day to day work of Investor Services business
Be involved in new system roll outs and model in how they will affect Investor Services business / team structure
Act as first point of contact for general queries
Facilitate resolution of outstanding issues and / or exceptions with other departments , 3rd party vendors, and / or systems
Monitor departmental productivity and efficiency. To be successful in this role, your experience should include : Skills & Knowledge :
Bachelor’s Degree or its equivalent in Finance, Accounting, Business or related field
Excellent administrative, organizational and business support skills, with the ability to multi-task and to work calmly under pressure.
Demonstrated managerial, leadership and decision making abilities.
Knowledge of all products, services and processes within Investor Services.
Excellent working knowledge of MS Office suite including Word, Excel and PowerPoint
Strong written & verbal communication skills in English
Possess excellent organizational, planning and co-ordination skills.
Ability to work accurately to tight deadlines
Proactive and able to work independently and as part of a team Soft Skills :
Excellent communications skills As part of State Street pre-hire background screening process, we apply a risk-based approach to determine the requirement of carrying out such checks on candidates, including criminal record checks.
This role is judged to be sufficiently sensitive to warrant carrying out a criminal record check. By applying for this job you are consenting to State Street completing background checks including criminal record checks’