Guest Service Team Member
Guest Service Team Member (m / f)
CDI Date d’embauche : 20 / 06 / 19
An incredible opportunity has arisen for a Guest Service Team Member to join our team here in Luxembourg!
Do you like to welcome and connect with people? Are you looking forward to progress your career in hospitality within a dynamic and developing team?
Then we are looking for you!
We are seeking an enthusiastic, multi-tasking Guest Service Team Member who can provide a friendly, attentive and personalized welcome to our guests, embracing the values of Novotel and AccorHotels.
Someone who can heed any comments made by our guests, ensuring a follow-up, passionate for making them feel welcome, incredible, heart warmed.
Someone who is ready to be a Heartist!
Overview of duties
Welcomes guests and takes care of them from their arrival through to departure
Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and / or remarks provides a response as soon as possible
Carries out all operations concerning guest arrival and departure in compliance with internal procedures
Informs guests about the formalities, any special conditions relating to their stay and the services available
Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team
Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate.
Promotes the brand loyalty programme, adapting the sales pitch to suit the guest's needs
Respects the hotel's commitments to the ''Environment Charter'' (saving energy, recycling, sorting waste etc.)
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