Cluster Reservation Agent
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Cluster Reservation Agent (H / F)

The Sofitel Luxembourg Le Grand Ducal is a 128 room prestigious hotel which, as soon as it opened in 2008, has become a must in the heart of the Luxemburgish capital.

Actually, the Sofitel Luxembourg Le Grand Ducal is a perfect picture of the new brand DNA : to create luxury, different, non-standardized hotel, by combining cleverly its French origin as the elegance, the know-how and the "art de recevoir", with the best of the local culture in each country.

Also, the whole hotel staff works every day to offer an impeccable quality of service. A service based on a human relationship and ever more personalized.

Key Missions :

As a Cluster Reservations Agent for Sofitel Luxembourg, you will be responsible for recording and processing all reservation enquiries made by phone, e-mail or fax efficiently and accurately, maximising sales and room occupancy rates.

You will have a good knowledge of the hotel's facilities and services and will pass this information on to the guest whenever the possibility arises in order to maximise hotel sales.

Duties and Responsibilites :

  • Answer all reservation requests in a courteous and efficient manner whilst adhering to all the criteria as laid out in the Sofitel - Reservation Test Call Format.
  • Process all transactions of reservations by fax, letter or email where necessary
  • Handle all reservation requests from other departments in the hotel and ensure guests’ special requests are being well registered and shared with all involved departments.
  • Process rooming lists and group blocks within the OPERA systems. Indicate all special requests and billing procedures
  • File and process reservations correspondence. Make certain all files are current and in order
  • Essential and Optional Requirements :

  • Previous hotel front office or reservations experience is preferable
  • Knowledge of OPERA PMS is preferable
  • Previous customer service experience is essential
  • A capability and commitment to delivering high levels of customer care
  • A positive attitude and excellent communication skills
  • Fluency in English, French and / or German is essential
  • Cette offre n'est plus disponible. Vous pouvez cependant retrouver toutes les autres offres de SOFITEL Luxembourg Le Grand Ducal.

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