IT Operations Team Leader
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IT Operations Team Leader

We are looking for an IT Operations Team Leader to join KPMG Regulated Services (PSF) providing tailor-made solutions in a dedicated secure environment.

About the team and responsibilities

We at KPMG Luxembourg see Governance and Regulatory Compliance not only as a burden to the business but rather as a complex challenge that needs transformation and digital innovation.

With our multidisciplinary team of 40 people we advise clients in the Financial Sector (Banking, Asset Management, and Insurance) on all aspects of Governance and Regulatory Compliance.

We assist our clients in better understanding of the regulatory environment and identify laws and regulations that have impact on their activities.

We add value by providing solutions which include innovation and efficiency.

Job purpose

The IT Operations Team Leader provides the IT human and technologic resources necessary for the operation and growth of the company business.

Handling of the day-to-day management of IT infrastructure related topics.

Major duties and responsibilities

  • Aligns the Information System with the company strategy and anticipates evolutions;
  • Defines and operates the Change Management process implemented in the ticketing tool;
  • Implements Logical and Physical Access Provisioning to IT systems and applications, takes the validation role in the workflow;
  • Handles all IT-related projects and daily IT operations, validates all acquisitions, developments, and servicing;
  • Reviews the Physical Access Control implementation;
  • Owns the Asset Inventory and assigns asset ownership;
  • Hardware and software maintenance (after approval by IT Owner or IT Team Leader);
  • Monitoring of user access & systems and networks good operation;
  • Defines, implements and tests the Business Continuity Planning;
  • Ensures BCP-required resources are reliable and efficient, including capacity sizing, backups, documentation and training;
  • Answers all questions regarding IT operations, including questions from clients, authorities and security incident investigations;
  • Responsible for the management of the infrastructure team members;
  • Ensures recruitment in the team and coaching of team members.
  • Requirements to access to this function

  • Education requirements : Master degree in ICT, Business IT or Computer Science
  • Work experience requirements : min. 4-5 years of experience in information security and / or ICT
  • Fluent in English (French, German or Luxemburgish will be considered as an advantage)
  • Knowledge / Technical Skills

  • 1 among the following :
  • Certified in the Governance of Enterprise IT (CGEIT),
  • Certified Information Systems Security Professional (CISSP),
  • Certified Information Systems Auditor (CISA),
  • Certified Information Security Manager (CISM)
  • Good knowledge of industry standard KPI's
  • Deep knowledge of ITIL framework
  • Deep knowledge in ITSM application
  • ISO 27001 Lead auditor or implementer certification is a plus
  • Finance, audit, tax and advisory business knowledge is a plus
  • You are an effective team player and able to demonstrate strong organizational, multi-tasking, and leaderships skills? Then, don't be shy and dare to apply!

    If you share our values and vision, we will be delighted to welcome you on board! You will have a unique opportunity to interact effectively and in diplomatic manner across all levels of the organization.

    KPMG is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

    Our recruiting decisions are based on your experience and skills.

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