We are looking for a Customer Service Supervisor to join our team in Luxembourg!
The Customer Service Supervisor acts as centralized interface / helpdesk between our customers, the Overland department and the suppliers.
Be the Interlocutor for all customer requests and be in charge of the track and tracing for specific clients
Treat negative reporting in case of deviations on requested deliveries (delays, difficulties, damages) and handle the complaints
Organize specific transports (express, etc.) in accordance with Overland department and handle the repartition of orders to the responsible forwarding pools
Define and prepare KPI statistics and create different statistics
Be compliance with required customer quality standards (for instance the pharma & healthcare standards and GDP requirements and guidelines)
Ensure administrational workload and tasks are well organized in close alignment with the Customer Service Manager
Provide guidance to team members in case of minor escalations or questions to daily tasks
Manage overtime and holiday within the team
Your Skills and Experiences
Apprenticeship as a forwarding agent or similar experience
High customer orientation
Language skills : Fluency in German and English, French will be an asset
Good experience in the Customer Service business
Knowledge about transport / logistics processes
Able to take responsibility Team Player
Ability to fulfill critical tasks on time, keep schedules and deadlines
Strong affinity with required customer quality standards
Note : Condition for the conclusion of an employment agreement in the above-mentioned role is the provision of an up-to-date (not older than 3 months) certificate of good conduct as per legislation of 23 July 2016.
Good Reasons to Join
Kuehne + Nagel in Luxembourg was founded in 1970 and currently has around 700 employees with over 30 different nationalities.
Located at the very heart of Europe, and as such the ideal starting place to travel in Europe, Luxembourg is known by its diversity, amazing nature and beautiful castles.
Our head office is located in Contern, an industrial zone in the south-eastern part of Luxembourg (easily reachable by car or public transportation from Luxembourg, Germany, France or Belgium).
We offer a position within a strong international environment with a competitive salary and opportunities for further development within the Kuehne + Nagel Group.