Software Support Specialist
Dennemeyer
Luxembourg
il y a 6h
source : Moovijob

The Dennemeyer Group offers services for the global protection and management of Intellectual Property rights. With 20+ offices on all continents, the group manages nearly three million Intellectual Property rights of around 3,000 clients.

Over more than 55 years of activity, Dennemeyer developed a diverse service portfolio, which includes legal services (Dennemeyer & Associates), IP management software and payment services (Dennemeyer IP Solutions), IP consulting (Dennemeyer Consulting) as well as patent searching and analysis services (Dennemeyer Octimine).

Following our business growth, we are currently hiring a full-time :

Software Support Specialist (f / m / d)

Your tasks

  • First and second level support for our software and websites
  • Trace and debugg software applications
  • Monitor and dispatch issues to our development
  • Configure the software
  • Setup or program custom reports
  • Create custom scripts using our self-developed scripting language
  • Perform database configuration via SQL
  • Teach colleagues and clients with regard to our different software products
  • Essential

  • Minimum of three years working experience or education in the field of IT
  • Ability to work both autonomously and with a team
  • Ability to multitask and to self-organize
  • Strong analytical thinking and problem solving skills
  • Service oriented working attitude
  • Excellent communication skills
  • Proficient in spoken and written English
  • Good knowledge of SQL
  • Good understanding of Windows server architecture
  • Basic knowledge of network technologies
  • Ability to listen carefully and explain efficiently
  • Prove a hands-on mentality and independent working style, be highly motivated to take up responsibility and to complete assignments in a timely manner
  • Commitment to a long-term employment
  • Assets

  • Fluent in two of the following languages : French, English and German
  • Customer Service experience
  • Experience in Visual Studio, Component One Report Design, Web Deployment
  • Experience in the field of Intellectual Property
  • Join us and grow with us!

  • Develop and customize your long time career within a fast growing multinational company.
  • Enjoy working in multicultural teams and contribute to a diverse and international working environment.
  • Organize your lifestyle with flexible working hours.
  • Take the opportunity to act independently and entrepreneurial in your area of responsibility and profit from flat hierarchies and short decision-making processes.
  • Celebrate success together as one team at our various corporate events.
  • Attend a tailor-made onboarding program as well as individual training & development opportunities.
  • Contribute through your personality and your daily work to make an impact on our business, corporate culture, society and environment.
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