Client Service Operation Specialist, Associate 2
State Street Corporation
Luxembourg
il y a 3j

As a member of the Client Service Operations SCD Accounting Services Team, you will act as a point of contact for operational activities and client inquiries.

In this role, you may have daily contact with Client Service, Client Management, Centers of Excellence and Business Unit Shared Service teams.

Essential Duties & Key Responsibilities :

Share your expertise with the team members and assist them in finding the resolution process in case of complex queries

Responsible for daily activities and beyond (i.e. fund events)

Account Administration including expertise in set-up and data maintenance of mutual and specialized funds in Fund Accounting application ideally in SimCorp Dimension

deep knowledge in accurate and timely calculation of Net Asset Value and good skills in reconciliation process of final net assets and related data along the fund accounting chain.

Disseminates NAV prices in an accurate and timely manner

Production of client-customized reporting; collection of data

Review the deliverables / outputs prior to be send to the client and ensure high quality client service

Maintains appropriate documents required for fund audits and assist the manager with auditors and the internal control department (if required)

Provides inquiry and operational support to internal and external clients on complex, high risk asset servicing functions.

Maintains accurate records of research, follow up and client interaction.

Liaises with the internal service teams to solve enquiries raised and collaborate to build a cohesive service delivery model.

Identifies the need for escalation of issues.

Proactively identifies service issues with client facing impact and brings them to the attention of appropriate parties for resolution.

Initiates communication to clients on complex asset servicing matters.

Ensure all relevant regulation & internal procedures are completed and adhered to

Ensure Alignment on market industry changes and trends

Promote a culture of transparency when dealing with clients , management , auditors and regulators

Qualifications

Technical knowledge / Skills required :

Strong computer competence (Microsoft applications : Excel, Word, etc.)

Accuracy and detail-orientated to ensure the delivery of consistent, high standards.

Excellent interpersonal and oral communication skills

Ability to work under pressure / deadlines driven environment

Capable of resolving problems effectively and independently

Experience in project work

Planning own workload and prioritizing / managing time accordingly as well as the time and the work-load of more junior team members

Demonstrable initiative and the ability to complete all bookkeeping and review work and maintenance of associated files in accordance with the internal policies and procedures.

Ability to plan and organize yourself to meet challenging deadlines.

A strong understanding of the transactions undertaken by entities administered (especially in the product area relevant to your role).

Ability to learn quickly and work within a team under the guidance of a manager / mentor.

Minimum Education / Qualification :

Bachelor’s degree with business related coursework or degree in Accounting or Finance, preferred

Minimum 2 years of fund accounting experience, preferential in SimCorp Dimension

Aptitude for math

Having a custody and operational background will be considered as an advantage

Excellent English and German language skills

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