Client Service Adminstrator - Investment Management Operations
Morgan Stanley
Luxembourg, Luxembourg, Luxembourg
il y a 15j


The Luxembourg Client Service Team is looking to recruit a Client Service Administrator to support mainly the distribution of the Morgan Stanley Investment Funds (MS INVF) and the other Morgan Stanley European Funds more generically.

The candidate should have a good understanding of all aspect of the European Fund industry including but not limited to :

  • The legal structure of a European (SICAV, SIF, OEICs) registered fund;
  • An understanding of the roles of the various services providers associated with this product;
  • Previous experience of the Anti Money Laundering requirements associate with this type of product including requirements of clients in Non-
  • GAFI countries and Private Placement Rules;
  • An understanding of European Funds Legislation.
  • Working in a team dedicated to all the markets where our European Funds are registered, She / He will report to the Team Leader.

    She / He will have primarily responsibility for providing client service assistance and customer relation management services to a range of Intermediaries located mainly in Germany / Switzerland investing in the MS INVF.

    The Client Service Administrator's main responsibilities will include but are not limited to :

  • Client take on for intermediary clients. The Fund Client Service Administrator should work with Sales / legal to ensure the necessary sub distribution agreements / rebates letter are in place.
  • She / He should also work closely with the relevant Transfer Agent in the setting up of new clients and monitoring the initial transitions;
  • Trade Assistance : daily assistance to clients on trading issues (phone, email, correspondence); assistance on large trade processing, trade corrections etc.;
  • Follow up on non-receipt of subscription money and other unreconciled amounts;
  • Administer claims relating to late payments and trades;
  • She / He should have a thorough understanding of the remuneration process and should work closely with the Financial Controller's area to ensure that commission payments are made on a timely basis;
  • The Fund Client Service Administrator will be responsible for all aspects of client reporting, including pricing information, investment reports, static data reports etc.
  • Participation if and when required to projects and initiatives across Funds Operations Client Services.
  • The Client Service Administrator will make use of his / her excel technical skills to prepare the review of Vendors / Clients' invoices against proprietary systems.
  • This will require familiarity with Excel's vlookup formula and pivoting features.

    The Fund Client Service Administrator will need to build close relationships with a number of colleagues including Fund Administration, Product Management and the Financial Controllers Group to ensure consistent best practise is adopted in supporting all of the Morgan Stanley European Funds.


    She / He should have a strong focus on her / his Internal stakeholders including, the Sales teams.

  • The candidate should be educated to degree level; She / He should have at least one to three years customer service experience with a Transfer Agent or Mutual Fund Company;
  • She / He will be expected to have good organisational & time management skills, exceptional communication and presentation skills.

    Working languages are English and German; however, the command of another European language (i.e. French, Italian, Spanish) whilst not vital is preferred as well as advanced knowledge of MS office software (Excel, Powerpoint, Outlook).

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