We are looking for an API specialist to further strengthen our Customer Success team and contribute to the success of our company.
The API specialist is responsible for supporting the sales team in selling our API products, onboarding new API clients successfully, maintaining relationships with existing clients and selling additional services and products.
This includes empowering the salespeople to sell more API products, support in closing deals, implementing the technical requirements, orchestrating a flawless project launch, communicating the Talkwalker value proposition, identifying new opportunities with the clients organization, and ensuring client s success and satisfaction in assigned accounts.
Additionally, the API specialist will continuously expand the client’s use of our services and its sophistication and hence contribute to the success of our client.
As a member of our Customer Success team, you will :
Assist Sales and Customer Success Teams for new API customers and related questions pre and post sales
Develop business objectives and action plans in cooperation with your clients, then execute them
Liaise with your clients on the initial on-boarding and use of the Talkwalker API products to successfully leverage social data in their overall business
Up-sell and expand portfolio of accounts by proactively monitoring your client's evolving business models, reviewing client’s needs and offering adapted solutions
Nurture the relationship with your clients in order to surpass their expectations and establish long term relationships
Train the Sales departments, Customer Success Management department and Support teams on API products
Shape API offering in collaboration with engineers, product and marketing teams
Participate in our overall service and sales strategy
We are looking for you :
Passionate and keen to leverage technical knowledge in a more customer-facing role
Knowledge in Web services and API management technologies (SOAP / REST, XML / JSON, XSLT)
Excellent communication skills and ability to interact professionally with a diverse group of clients
You have preferably gained experience in a customer success, business development or sales role
Fluent proficiency in English, any other languages an added bonus
Creative, self-motivated, try things out on your won and simply get things done.