OpEx Project Manager - Black Belt (m/f)
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OpEx Project Manager (m / f) For the reinforcement of its Transformation Office department, ING Luxembourg is looking for a Lean Six Sigma black belt / master black belt (f / m).

Mission Within the Transformation Office Department, the Operational Excellence team has for mission to develop the performance culture and efficiency by leading projects in order to improve the operational processes.

Function description Within ING Luxembourg (75%, decreasing in time)In close collaboration with Management, you will be in charge of the deployment of the Lean6Sigma methodology, consisting in : -

organising trainings (white belt, green belt, black belt)-coaching lean and lean6sigma projects (initiated locally and also at ING Group level) (capacity management, 5S, visual management, ) till the implementation of actions proposed.

  • implementing key performance indicators on main bank activities (conversion rate, first time right, )-answering to specific requests from bank departments needing statistical knowledgeActivities vs ING Group (25% àin future up to 40%, decreasing the local activities)Representing ING Luxembourg in various operational workshops and calls in particular :
  • reporting on monthly basis on the global process dashboard
  • developing internally the Business Objects reporting allowing to retrieve the necessary information
  • representing ING Luxembourg for the Global Process Experts Group
  • participating on the workshops organized by the Global Process Expert Group (calls and business trips to Amsterdam); the mission can evolve in time
  • making sure there is an alignment in between different dashboard (Operational teams dashboard and global process dashboards)
  • Your profile Education and experience-Minimun Bac + 4 / 5 in Organisation / Finance-Minimum Black Belt or Master Black en Lean6Sigma-

    Knowledge of Bank and Finance industry-Experience of minimum 6 or 7 year in the area-Knowledge of MS Office tools, ARIS et statistical analysis toolsCompetencies-

    Excellent analysis and organisational competencies-Able to work in team-Excellent communication, coordination and judgement skills LanguagesFluent in French and English

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