Telecom Service Delivery Manager (m/f)
POST Group
Luxembourg, Luxembourg
il y a 2j

Your missions :

  • Act as the delivery service representative for our key corporate customers, ensuring that provided services are leveraged to meet customer business outcomes
  • Track and follow-up the performance of the services delivered to the customers, ensuring the quality of the delivered services and the respect of the contractual agreements
  • Set-up the required governance this customers & partners (Service Review Meetings, Steerco Meetings)
  • Mitigate risks and if needed, identify and implement improvement plan
  • Provide service reporting to the customer and to your management
  • Coordinate with the technical teams for the implementation
  • Identify and evaluate new business opportunities in coordination with the Account Manager
  • Your profile :

  • You hold a Master’s Degree in Computer Science and / or Business Management
  • You have, at least, 5 years of proven experience in a similar role in an IT services firm
  • You benefit from proven knowledge of telecommunication services and / or IT (network, system, applications) dedicated for professional clients
  • You ideally have a first proven and relevant ITIL experience combined with knowledge of project management methodology such as PRINCE 2
  • You are recognized for your client-oriented spirit and your outstanding interpersonal skills
  • You show excellent communications skills in English
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