Senior Technical Systems Analyst
Esch sur Alzette, Luxembourg, Luxembourg
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What is the opportunity?

As a member of Tier 2 support Team LUX, provides a production support for a significant number of diverse and complex systems that support I&TS applications mainly deployed in Luxembourg

This position will follow for the day to day management activities (outlined below) This position will ensure the LUX 2d line of support teams follow standardized processes, develop operational efficiencies, ensure applications support are aligned to enterprise security compliance, security policies and procedures .

The Senior TSA works collaboratively within I&TS T&O, to support the achievement of the I&TS IT business strategy and strategic priorities, including near-

term and longer term objectives, accountable to drive the mission purpose for our clients.

All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy and Information Risk.

What will you do?

  • Provide production support on site or on call depending of the SLAs
  • Identify recurrent or unknown issue and create potential problem
  • Identify missing event alerting and monitoring and implement them
  • Track system and application performance and work with capacity manager to ensure system resources and applications are optimized .
  • Maintain sufficient technical awareness to provide competent 2d line of support, cross the teams
  • Prepare and execute DRP (Test and Real) in collaboration with the Continuity Manager and infrastructure service providers.
  • Support projects and enhancements providing technical expertise as required.
  • Build documentation related to all flows including cartography and housekeeping under our responsibility and train the new joiner .
  • What do you need to succeed?


  • AIX / Linux, UNIX scripting (ksh, bash),
  • IBM MQ, IBM WebSphere Application Server, Oracle App Server.
  • Windows Server 2008 / 2012, Citrix , Powershell scripting.
  • Oracle 11g database, MS SQL Server and Management Studio, Oracle SQL, PL / SQL and MS SQL scripting.
  • Good interpersonal skills and with internal clients, external providers, business leaders, colleagues and staff.
  • Nice-to-have

  • Knowledge of the main services used at RBC Investor & Treasury Services
  • Ability to adapt and react to changes
  • Flexible and accountable
  • Good knowledge of ITIL process and best practices.
  • What’s in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

    We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Opportunities to building close relationships with clients
  • About RBC

    Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization.

    We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis.

    We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S.

    and 37 other countries.

    For more information, please visit

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    Inclusion and Equal Opportunity Employment

    RBC is an equal opportunity employer committed to diversity and inclusion.

    We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal / Native American status or any other legally-protected factors.

    Disability-related accommodations during the application process are available upon request.

    City : Esch sur Alzette

    Address : 14, Porte de France

    Work Hours / Week : 40

    Work Environment : Regional Office

    Employment Type : Permanent

    Career Level : Experienced Hire / Professional

    Required Travel (%) : 0

    Exempt / Non-Exempt : N / A

    People Manager : No

    Application Deadline : 03 / 07 / 2019

    Posting Notes :

    Flexible Working Options Considered

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