Luxembourg Head of Operations- AIS Client Service Delivery
BNY Mellon
Luxembourg
il y a 12j

Job Description

The AIS Team Manager Senior, Luxembourg is the business group’s primary business leader and overall manager for the Luxembourg site AIS businesses including Fund Accounting, Transfer Agency, Client Services, New Business, Business Development, Relationship Management, Regulatory Reporting, Sales and Internal Controls.

The AIS site head is responsible for overseeing all service delivery across Hedge Funds, Private Equity and Real Estate funds.

They are responsible for ensuring that activities at the site are conducted in line with local regulatory requirements and in accordance with BNY Mellon policies and procedures.

Site Heads are responsible for ensuring a strong risk culture is embedded in all activity conducted at the site. The Site Head is expected to understand BNY Mellon strategy and ensure that the site is positioned to execute on the delivery of the firms strategy.

Strong knowledge of the activities of BNY Mellon are expected along with, demonstrated ability to think strategically. The successful candidate will be a strong communicator with a keen appreciation for talent development.

The successful candidate will be expected to increase the profile of AIS and cultivate key influencer relationships in the growing Luxembourg Alternatives market.

1. Client Focus demonstrates clear understanding of importance of effective customer service, internally and externally

2. Trust - evidences high standards of integrity and openness

3. Teamwork demonstrates ability to work effectively as a member of a team, a collaborative style, and understands the value of diversity

4. Outperformance evidences the ability to exceed expectations of others

1. Global Acumen - Developing and incorporating an understanding of the competitive global business environment as well as an awareness of economic, social and political trends that impact the organization’s global strategy

2. Establishing Strategic Direction - Establishing and committing to a long-range course of action to accomplish a long-

range goal or vision after analyzing factual information and assumptions taking into consideration resources, constraints and organizational values

3. Developing Strategic Relationships - Using appropriate interpersonal styles and communication methods to influence, collaborate and build effective relationships with business partners (e.

g., peers, functional partners, external vendors and alliance partners)

4. Building organizational Talent - Attracting, developing and retaining talented individuals. Providing timely coaching, guidance and feedback to help others maximize their potential and meet key accountabilities.

Using appropriate methods and interpersonal styles to develop, motivate and guide a team toward successful outcomes and attainment of business objectives

5. Change Leadership - Continuously seeking (or encouraging others to seek) opportunities for different and innovative approaches to addressing organizational problems and opportunities

6. Client Orientation - Cultivating strategic client relationships and ensuring that the client perspective is the driving force behind all value-

added business activities

7. Driving Execution - Translating strategy into operational reality. Breaking down strategic priorities or business initiatives into key tasks and identifying accountabilities.

Aligning communication, people, culture, processes, resources and systems to ensure effective implementation and delivery of required results

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