Application Support Engineer Open Internal - (M/F)
Banque Internationale à Luxembourg
Luxembourg
il y a 1 mois

Contract type

Unlimited durationBanque Internationale à Luxembourg is the oldest bank in Luxembourg. Founded in 1856, BIL is a key player in the Retail Banking, Private Banking, Corporate Banking and Treasury and Financial Markets.

These businesses are backed up by strong Support functions and by our Operational departments.

Description :

You will provide support to applications and projects within IT Services environment and will ensure that maximum service level is provided to customers on a 24-hour basis .

Principal duties and responsibilities :

  • Prepare, set-up and maintain the different environments required, according to the project phases (development, testing ) with our infrastructure provider
  • Implement, integrate and support third party software as well as internally developed applications within the IT Services
  • Support the production environment 24 / 7 and solve business and IT incidents with innovative solutions to ensure that a maximum service level is provided to Customers on a 24-hour basis
  • Analyze problems, resolve issues and perform monitoring, tuning and optimization of performance of in-house IT applications as well as third party software whilst ensuring maximum availability and service to customers
  • Ensure the integrity of the production environment and implement upgrades or new products that are critical for the daily operational business
  • Create and update all documents related to applications and their supporting systems.
  • Perform all other duties as assigned.
  • Knowledge and Qualifications :

  • Equivalent to the completion of at least 2 years of college coursework in computer science, management information systems or a closely related field or equivalent work experience.
  • 3-5 years of experience in a similar position, ideally in the banking or financial sector
  • Hands-on knowledge of enterprise server and desktop operating systems, applications and scripting such as
  • Linux, AIX, Microsoft Windows
  • Oracle, SQL
  • Websphere Application Server
  • IIS ( Internet Information Services )
  • Kornshell, Powershell, PL SQL, VBscript
  • Preference is given to individuals with a background on Linux
  • Knowledge on a Scheduler tool such as Tivoli Workload Scheduler is considered as an advantage
  • Previous experience providing IT support in a 24-hour operational environment preferred
  • Skills :

  • Team player with strong interpersonal skills
  • Willingness to contribute and support a Knowledge sharing culture
  • Positive Attitude and Customer Focus
  • Communication Skills in French and English (Verbal, Written, Interpersonal, Proactive listening)
  • Agile & Devops enthusiastic
  • Innovative thinking and problem solving
  • Effective time management
  • Ability to conduct research into software development and delivery concepts, as well as technical application issues
  • Ability to demonstrate proficiency with applications troubleshooting principles, methodologies and incident resolution
  • Willingness to work weekends as required
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