ING Luxembourg is looking for its Private Banking Client department an Account Manager (m / f) As an Account manager within the Private Banking team, you will be in charge of providing administrative and client services support to a team of relationship managers.
You will also be the interface between the commercial team, the client and the back offices. Commercial ability and skills are key in this function.
Your main tasks will be :
Helping the relationship managers to prepare (or even assist in) client meetings and assist in the follow- up of these meetings
Helping the relationship managers in the preparation phase of commercial actions
Replacing the relationship manager in some operational execution tasks, potentially directly being in contact with the client for those
To be in charge of sourcing, verifying and transmitting documents in order to ensure a rapid and smooth account opening process
To keep at any time the full completeness of clients files to ensure a rapid and smooth periodical account review.
To maintain and organize the customer information system database (data quality input verification, client update and data input validation)
To follow-up the missing documents
To scan, archive and file the KYC documentation
To answer the administrative questions from the client and from other departments of the bank
To ensure that the identification and KYC information in the client file meet the current regulatory requirements
To look for and obtain missing data either internally or directly with the client
To participate to global and transversal projects linked to the function
To perform these tasks in full respect of the client’s and the Bank’s interests and in application of the internal and regulatory requirements in order to identify and manage risks
The ideal candidate shall :
Hold a university degree or equivalent
Have a strong customer service orientation and outstanding communication skills
Have the ambition to evolve towards a role as relationship manager over time (i.e. being fully in charge of portfolio of clients)
Have a good knowledge of Private banking controls and procedures
Show a good understanding of current regulatory requirements (FATCA, CRS, AML )
be flexible and autonomous, quickly adapting to a new environment
be a team player and easily integrating a team
have an excellent time management ability to work under pressure and to meet tight deadlines, be detail oriented
be motivated, dynamic and proactive
Be fluent in English and French, any other language (especially Dutch) will be an asset.
Your work environment ING is one of the world’s leading financial groups. With more than 53,000 employees, ING provides banking and financial services to more than 48 million clients in 40 countries.
In Luxembourg, our clients are private individuals, small companies and major corporations, as well as institutions. ING Luxembourg employs nearly 800 people and offers a vast range of financial services (banking, insurance, leasing and asset management). Please apply online at