AVP / Client Service Manager/Operations Manager
AllianceBernstein
Luxembourg, Luxembourg LU
il y a 13j

AB is a leading global investment-management and research firm with more than $500 billion in assets under management and a presence in 22 countries, with more than 3,400 employees worldwide.

We serve clients ranging from institutions to individuals and private clients, and we offer independent research, portfolio strategy and brokerage-

related services tailored to our clients’ unique needs. With forward-looking perspective and expertise in equities, fixed-

income, alternatives and multi-asset strategies, more than 500 investment professionals collaborate to share ideas and make connections across disciplines, geographies, asset classes and sectors.

These collective insights drive innovation and better solutions, helping us keep our clients AHEAD OF TOMORROW®.

OPS Group Description :

AllianceBernstein Investor Services ( ABIS ), a unit of AllianceBernstein (Luxembourg) S.à r.l. ( AB Lux ), provides transfer agent services, including shareholder account recordkeeping, transaction processing, client services and dividend distribution to a multitude of globally distributed AB investment products domiciled in Luxembourg, Hong Kong and the Netherlands.

OPS Job Description :

We are seeking a Luxembourg based Client Service Manager to join our Client Service Team in the Client Services Dept.

Describe the applications and business or enterprise functions the role supports :

This role will require a hands-on commitment to excellence in customer service, and quality construction of operational processes, directly or indirectly impacting the client service experience of mostly financial professional clients and financial intermediaries, in the EMEA region primarily.

The key job responsibilities include, but are not limited to :

  • Manage and mentor a team and develop a sustainable high quality customer service in all regards. Specifically ensure that transaction delivery, transaction confirmations, service fee delivery, commission delivery, dividend distribution, error handling, and client query handling, occurs in a manner that fully meets our clients’ expectations;
  • Proactively resolve operational issues, queries, errors and escalate timely when appropriate;
  • Apply a resource conscious management, and implementation of efficient and cost effective procedures to meet the objectives;
  • In strong cooperation with ABIS’ core management, participate to oversee or lead projects to meet the objectives;
  • Be responsible for external TA relevant client communication to Financial Intermediaries and shareholders on diverse subject matters;
  • including operations announcements, inquiry and complaint responses, as well as mass mailings further to frequently changing regulatory framework conditions;
  • Ensure timely resolution of exposure items; including aged trades, unapplied wires, transaction rejects, fund threshold breaches;
  • Develop, compile and adapt relevant monthly Key Performance Indicators;
  • Be responsible for the integration of new authorized Financial Intermediaries into the service environment, requiring an understanding of the terms of any agreements and developing and managing processes that meet those terms;
  • Ensure a timely and accurate set-up and maintenance of Financial Intermediaries static data records;
  • Any other duties as assigned by AB management.
  • What makes this role unique or interesting (if applicable)?

    Great variety of tasks, touching many different clients, distributor, legal and compliance topics.

    What is the professional development value of this role, i.e. what learning and professional growth does the role offer the candidate?

    ABIS in Luxembourg acts as an in-house TA in a very dynamic market where the role of a TA has substantially shifted from classical TA registration and dealing tasks to a trusted partner and internal service provider dealing with a variety of regulatory requirements and provisions.

    The Client Service Manager will quickly have to evolve towards becoming an essential contributor in keeping the operational success of this unit sustainable.

    Job Qualifications (The ideal candidate should have the following) :

  • Is a passionate problem solver and a caring leader with an eye for details;
  • Is an excellent communicator in English, and ideally in German;
  • Has a talent to understand internal and external clients’ needs and a strong knowledge of investment fund operations;
  • Does proactively involve him / herself where and when appropriate ( hands-on );
  • Has a natural curiosity for industry trends, including legal and regulatory themes;
  • Is versed, or at least interested in becoming versed in themes surrounding FATCA / CRS, KYC / AML / CTF, in Short Term Trading, and High Risk Transactions;
  • Has strong interpersonal and influencing skills
  • Can work autonomously but with a distinct team spirit.
  • Qualifications, Experience, Education :

    Relevant Work experience : 10 to 15 years (5 years as a Manager)

    Minimum Career level : Experienced (Manager)

    Education Level : Relevant university or equivalent degree

    Job Status : Full Time

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