Department Head, Client Service, Traditional Funds
At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges.
We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can.
Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.
If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you
As the Department Head for the Client Service Group you will be part of the senior leadership team overseeing the activity of the client services teams consisting of cross function expertise in global custody and fund accounting.
The teams are committed to providing outstanding service to dedicated groups of clients. In this role you will leverage your extensive functional expertise in the funds industry, leadership, initiative, creativity, and management skills including delegation and the ability to instill enthusiasm and commitment among team members.
The position's emphasis is on department strategy, service excellence, talent development including succession planning, and policies and procedures.
Key Responsibilities Include :
1. Client Service and Relationship Management
Lead by example in establishing a culture of providing superior service to BBH's clients
Build and maintain strong internal and external relationships in line with the firm’s global strategy
Form Strategic Partnerships Cultivate strategic internal and external partnerships providing resources and expertise to maximize business success.
Defend and protect core revenue streams through the oversight of exceptional service delivery
Collaborate effectively with internal client groups to execute department strategy.
Participate in and / or lead client visits, presentations, walk through and other sales & client retention activities.
Risk Management and Control
Ensure compliance to all accounting, custody and operational procedures
Monitor operational issues and follow through on effective problem resolution with management of supporting departments
Ensure the smooth, effective operation of the department including : compliance to all accounting, custody and operational procedures, proper product and service delivery, proper escalation and resolution of high exposure items, and maintaining proper standards and controls.
Participate in product development initiatives including research and implementation of client solutions3. Technology and Innovation
Seek to add increased efficiency within the operation through the use of technology while maintaining a high degree of client satisfaction
Develop and maintain a culture of results oriented, continuous process improvement.
People Management / Leadership
Assist senior management with ongoing project management and act as a professional voice for the department and firm as a whole
Seek to create and maintain a collaborative environment that facilitates and rewards exceptional performance.
Oversee the supervision of staff members through appropriate recruiting, training, performance management, and succession planning.
Ensure selection, development, and retention of highly qualified, strong performing team members Participate in the interview and selection process to attract highly qualified, high potential candidates to the Firm.
Establish challenging performance standards
Actively manage staff performance and progressive discipline process for employees who fail to meet expectations.
Attributes of a successful applicant :
Proven ability to develop high performing teams in the Funds industry
Inspirational leadership and demonstrated ability to motivate and inspire employees at all levels
Proven ability to develop talent
Strong client relationship draw and credibility
Transformational change agent, with forward thinking ability including ability to analyze future impacts, trends and market regulations
Strong technical acumen
What Can You Expect At BBH?
A collaborative environment that enables you to step outside your role to add value wherever you can
Direct access to clients, information and experts across all business areas around the world
Opportunities to grow your expertise, take on new challenges, and reinvent yourself without leaving the firm
A culture of inclusion that values each employee’s unique perspective
High-quality benefits program emphasizing good health, financial security, and peace of mind
Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
Volunteer opportunities to give back to your community and help transform the lives of others