Coordinate queries on behalf of clients and sales with external service providers such as Transfer Agents and internal functions (i.
e. Finance, Legal, etc.)
Assist sales channels and clients with regards to account opening and KYC questions
Establish an excellent relationship with Client Relationship Managers and client’s operational teams to ensure consistent support and client satisfaction
Responsible for identifying areas where the service to clients could be improved and therefore become a competitive advantage for BNPP AM (via service calls, sales and client visits etc)
Coordinate ad hoc client and sales communications in collaboration with relevant internal department
Ensure the consistency and accuracy of data between distribution and placement agreements and the BNP Paribas Asset Management Client Relationship Management tool
Coordinate the trailer fees run with the TA, control and validate trailer fees details before payments are released
Active contribution and participation in all Client Service projects
Bachelor or Master Degree
Professional experience :
Soft skills : Client Focus
is able to deeply understand client issues and works with teams to improve the quality of service provided. Responsive when issues arise.
Stakeholder / relationship management
is able to effectively influence and negotiate with multiple stakeholders, keeping them informed and engaged.
is able to make difficult decisions quickly and confidently, and will actively involve others in situations where decisions affect them.
Acts with tenacity, balances costs and benefits. Continuously seeks optimum performance.
Acts in full compliance with applicable laws, rules and regulations, Company policies and code of conduct
Technical skills :
Excellent skills in Microsoft Office
Good knowledge of the mutual fund industry in Europe would be considered as an asset
Good knowledge of the regulatory and statutory requirements in connection with mutual funds would be considered as an asset
Language skills :