Technical Account Manager – Customer Business Support
Starhome Mach
Luxembourg
il y a 2 mois

Main Responsibilities :

Be the central point of contact for customers for Starhome MACH’s services

Deliver and implement new solutions for existing and new customers incl. project management and Operational Account management

Advise customer on various products and services offered by Starhome MACH, thereby generating leads or selling professional services, Provide training to the customers on internal tools and business processes

Ensure customers renew contract with Starhome MACH by reviewing / improving SLA adherence for service tickets on a monthly basis

Day-to-day coordination of the Starhome MACH clearing and network services between internal departments

Required Knowledge and capabilities :

Self driven, Ability to communicate effectively with results driven attitude

University degree in any discipline (preferably management)

2+ years of experience in telecommunication Industry. Experience in Roaming, customer communication and project management are advantages

Fluent English and good knowledge of French written and spoken, any additional language will be an asset

Basic knowledge of ORACLE and Unix applications, Proficiency with MS Windows, Words, Excel, Outlook.

Behavioural Skills :

Be a team player and self-motivated

Ability to meet project deliverable on short notice

Ability to work well within a team structure

Be detail oriented, flexible, dependable, and adoptable to changes

Ability to cope with a highly demanding environment

Have high standard of business ethics

Ability to work independently within a multi-cultural environment

Understands importance of data integrity

Location : Luxemburg

Luxemburg

A valid work permission for Luxembourg is mandatory.

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