Client Service Operations Manager, Officer
State Street Bank Luxembourg S.A.
il y a 20h

Key Responsibilities

  • Share your expertise with the team members and assist them in finding the resolution process in case of complex queries
  • Assist the team manager in coordinating the team work
  • Responsible for daily activities and beyond
  • Review the deliverables / outputs prior to be send to the client and ensure high quality client service
  • Ensure the team reports and escalates exceptions / risk incidents in a timely manner
  • Having a strong custody and operational background
  • Complete daily operations linked to complex client requests
  • Assist the manager with auditors and the internal control department
  • Participate in meetings
  • Participate in projects Skills and experience
  • Experience in custody and fund accounting for at least 5 years
  • Computer competence (Excel, Access)
  • Good knowledge of investment funds and the Luxembourg market
  • Be fluent in English is a prerequisite and good understanding of French and German is considered as an advantage
  • Ability to work under pressure
  • Leadership experience
  • Good knowledge of the Luxembourg Investment Fund Industry
  • English, French and or German an advantage Behaviours
  • Good communication skills towards internal and external service providers
  • Be a team player, work together with the team in order to reach the common goals set at the beginning of the year
  • Client focus; provide excellent service and build a good relationship with the client based on knowledge of their needs
  • Risk management; be vigilant to the risks associated to the activity and ensure a timely escalation to the management
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