Operations Officer – French speaker (m/f)
Globality SA
il y a 5h

Goal In this position, you will directly report to a team leader within the Administration service department.

The overall goal of this role is to provide flawless support and accurate information to individual and corporate clients.

  • Responsibilities Answer incoming telephone calls from clients, brokers, partners or providers accurately and professionally to facilitate the achievement of a high level of client satisfaction Service the corporate and individual clients with main focus on the French portfolio Support the Claims handling activities within the Globality Health Operations Respond to client and broker enquiries accurately and professionally and if necessary, liaise with other departments in the company or our offices worldwide for support to ensure an efficient and professional response is given to achieve client satisfaction and retention;
  • Commit to the department s service standards affecting turnaround times; Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients;
  • Participate in departmental medical training to expand knowledge of medical terminology and procedures; Other Ad hoc duties As we are providing our services in English, German, Spanish, French and Dutch, you will be part of an international and multilingual team.

    Profile First proven experience in policy and / or claims administration in the medical or insurance area. Interest in health and medical matters Outstanding communication skills, both verbally and in writing.

    Ability to clearly and comprehensibly outline complex issues Positive attitude and strong desire to meet client demands.

    Ability to work efficiently within an international team environment as well as to work under pressure while still submitting high quality results Honesty and integrity are further behavioral competencies required Flawless English and French are required for this role both speech and in writing.

    Fluent German and Spanish would be a distinctive advantage.

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