BNP Paribas Securities Services , a subsidiary of the BNP Paribas group, is one of Europe's leading providers of custody services for securities.
The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services.
You will be the main point of contact for customers on various queries linked to Fund Dealing Services activity
You will liaise with the operational areas to ensure specific client requirements are shared across and taken into consideration
You will maintain a positive client relationship by monitoring their enquiries efficiently and effectively until final resolution
You will ensure that any important event is escalated to your Management and / or the Relationship Manager
You will monitor the client KPIs to ensure client’s satisfaction
Professional experience : you have gained at least 3 years of similar experience in the fund industry
Soft skills :
Excellent communication skills
Word, Excel, Power Point
Language skills :
Excellent written and oral English and French skills are essential
Other languages (German, Italian) are considered as a real advantage