Client Account Management Fund Dealing Services (H/F)
BNP Paribas
Luxembourg
il y a 1 mois

BNP Paribas Securities Services , a subsidiary of the BNP Paribas group, is one of Europe's leading providers of custody services for securities.

The Luxembourg branch plays a major part in its operations, offering clients high value-added services extending from custody to securities lending, fund administration, performance measurement and ratings, and bond issuance services.

Your mission

  • You will be the main point of contact for customers on various queries linked to Fund Dealing Services activity
  • You will liaise with the operational areas to ensure specific client requirements are shared across and taken into consideration
  • You will maintain a positive client relationship by monitoring their enquiries efficiently and effectively until final resolution
  • You will ensure that any important event is escalated to your Management and / or the Relationship Manager
  • You will monitor the client KPIs to ensure client’s satisfaction
  • Your profile

    Professional experience : you have gained at least 3 years of similar experience in the fund industry

    Soft skills :

  • Excellent communication skills
  • Organizational skills
  • Analytical skills
  • Word, Excel, Power Point
  • Active listening
  • Language skills :

  • Excellent written and oral English and French skills are essential
  • Other languages (German, Italian) are considered as a real advantage
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