As a Desktop Support Technician, you will be the first line of support for our users, helping them get back to productivity as quickly as possible.
The issues you encounter will relate to communications (email, phone system, etc), hardware, network (wifi and ethernet) or issues with any of the company supported software that employees use to be productive day to day.
You will need to be proficient in solving problems in a mixed environment, including Macintosh, Windows and Linux. The users you support will vary widely, from Engineering and Tech Ops to Marketing and Sales.
The successful candidate will enjoy interacting with all types of people and business units to help them be productive.
This is a challenging role involving the day to day management of our IT systems and you will be providing first and second line support to all internal stakeholders in our fast-
paced business. You will need an aptitude for working with applications and systems, undertaking the analysis and resolution of a range of issues.
You will be a positive, solution-focused individual with a desire to enhance your existing skills and have a thirst for technical knowledge.
Responsibilities of your role :
Respond to support tickets raised by employees
Liaise with recruiting team and onboard new hires, including procurement of equipment as well as account creation and software installation
Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications
Oversee the daily performance of computer systems
Set up equipment for employee use, performing or ensuring proper installation of hardware, operating systems, and appropriate software
Help train new employees in IT policies and practices
Confer with staff, users, and management to establish requirements for new systems or modifications
Come up with innovative solutions to interesting problems, and document them clearly
Qualifications / Experience :
Strong experience with Google Apps administration
Mac and Linux administration experience
Basic network troubleshooting skills (know how to ping , traceroute , nslookup , etc. and what the resulting output means)
TCP / IP networking, and related network services (i.e. DNS, SMTP, DHCP, etc)
Strong team player with service-oriented attitude and customer focus
Ability to work calmly and methodically in a high-pressure situation
Ability to clearly communicate technical concepts to non-technical people
Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
Ability to multi-task in a fast-paced environment