IFDS - Transfer Agent, Dealing Services, Associate 1
State Street Corporation
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Grow your career at State Street

From technology and product innovation to corporate responsibility and community development, we’re making our mark on the financial services industry.

We’re a global company with diverse people and experiences, and a network of over 35,000 employees spanning more than 100 markets.

For us, success comes from the impact our employees have on our clients, our communities and each other.

We’re committed to providing an inclusive environment where all employees feel valued and supported. Join us and make your mark at State Street.

In the role of Dealing Services you will be responsible for :

  • Demonstrate logical, analytical, critical and process thinking to identify, analyze and evaluate complex problems / issues.
  • Initiate problem recovery, correction strategies, procedural and process enhancements; takes concrete steps to prevent and to reduce error reoccurrences in the future.
  • Display ability to assist, to develop and to propose the related creative and cost-effective solutions.
  • Recognize the importance of accuracy and high standards of quality during monitoring and execution dealing tasks
  • Strongly adhere to existing procedures and controls in place and pro-actively react when foreseeing issues; ensure that procedural / system changes are updated into the team procedures.
  • Ensure team members adhere to existing procedures and controls in place and are fully comfortable with them to ensure timely and accurate completion of all the assigned and delegated tasks and responsibilities.
  • Ensure that the quality of service provided to each client is in line with the expectation set in the Operating Memorandum.
  • Participate actively in new fund launch, conversion, system changes - e.g. review documentation, co-ordinate risk and legal issues resolution, act and monitor on associated set-
  • up / testing requirements for the dealing team.

  • Respond to enquiries from different counterparties (e.g. internal departments, client enquiries ). Ensures that all enquiries are followed and resolved accurately in a timely manner.
  • Provide constantly cross training and ensure knowledge sharing within the team to enable a full functional coverage within dealing department at all time.
  • Always validate team knowledge on training provided.

  • Provide support and oversight on outsourced services.
  • Ensure that all provided system accesses are fully functional at all time.
  • Know how to navigate and work through all the different applications used / available for work within Dealing.
  • Assist in coordinating coverage for holidays and vacation of the staff members.
  • To be successful in this role, your experience should include :

  • Experience within a financial services or banking environment
  • An analytical and logical working methodology
  • Able to seek assistance and escalate and identify errors when necessary
  • Driven and dynamic work ethic and a strong team player attitude
  • Experience of working within a high pressure environment with experience of meeting multiple deadlines
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