xxx good knowledge, IA Atrium Integrator or similar solution by adapting the configurations according to the situation
The key accountabilities for this role are :
Meet with application, service operation teams, developers, network / systems engineers, system administrators, and DBAs to collect monitoring requirements.
From a broad selection of monitoring tools, conceptualize, develop, and implement vendor or custom monitoring solutions to ensure system functions at peak performance.
Identify, analyse, architect, and test enhancements or bug fixes to the current systems management infrastructure to meet changing requirements and increase productivity.
Analyze processes to establish technical guidelines and standards for systems monitoring.
Provide administrative support for configuration and proper operation of monitoring tools used by Ops teams.
Create documentation and formalize procedures pertaining to the operation of the servers, and applications.
Consults with and provides recommendations to other Ops teams (application / network / system / DBA / security).
Daily tasks :
Administration of CMDB and / or Monitoring platform
Handle daily operation activities (requests, changes and incidents)
insure that requests and incidents are resolved within agreed KPI
Insure availability of CMDB and monitoring solution (monitoring, alerting) in 24 / 7 mode (oncall)
Incident management : Responsible for informing incident manager, system and application owners of none completeness and / or none accuracy, critical error detected by the monitoring solution on regular basis.
Participation in project and customer and technical team training :
Ideal candidate (Essential Skills & Technologies) :
8+ years of progressive experience in technical and / or consulting role
knowledge in Supervision (administration and implementation) : BMC ProactiveNET, Truesight, Event management (BEM or HPOV or TIVOLI), Patrol, TMART, AppVisibility, PANDORA, MRL, KM (Oracle, WebLogic, Unix, etc.
knowledge in CMDB (administration and implementation) : BMC Remedy 9.xxx good knowledge, IA Atrium Integrator, understanding of logical and physical data models, Comprehensive understanding of relational database (primary / foreign relations, etc.
Capable to formulate (in writing) and execute SQL queries on the Oracle database, Capable to recognize and automate the loading of data / update activities
System : Linux / Unix and additionally Windows is a plus
Scripting : at least one of the programming languages : Shell (like ksh, bash) and PowerShell is a plus
ITIL certified or relevant experience / knowledge
English fluently spoken and written
Desirable skills :
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