Application Support Manager
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Job Description

  • Provide functional support and assistance to the user organisation in day to day operations
  • Second Support Line, resolve incidents by identifying problems and providing workarounds
  • Participate actively into the IT projects lifecycle, by ensuring the deliveries of some activities (e.g. : minor evolutions, system configuration)
  • Coordination with IT / partners / suppliers / providers regarding bug-fixes / small / medium changes
  • Participate on integration testing and coordinate functional testing; Manage users’ permissions within the different IT systems
  • Maintain and improve quality in procedures and processes with regard to functional application management. Including the monitoring of the correct execution of scheduled jobs
  • Train new joiners, including management of IT training material, manuals and data dictionary
  • Skills & Requirements

  • Experience in functional application support and maintenance is mandatory
  • Experience gained within a Corporate and Fund services would be an asset
  • Experience in Database Development and Administration in SQL Server
  • Experience of Exact, Demasy, Paxus, BOB, eFront, Retain
  • Fluent in English and French
  • Analytical skills to break down a problem and determine the right solution
  • Take ownership and have a natural drive for results
  • Accuracy, attention to details and constant focus on quality
  • Pro-active, flexible, client and solution driven
  • Equally able to communicate with both business and technical departments
  • About the company

    With a staff of more than 720 experts, Sogeti is the main provider of IT services in Luxembourg. Subsidiary of the Capgemini group, the Sogeti group counts over 25 000 employees worldwide in 15 countries and around 200 000 IT professionals based in 40 countries as part of the Capgemini group.

    We provide a broad range of IT services in 4 lines of business (Digital, Infrastructure / Cloud, Security and Testing) in cutting-

    edge domains of expertise such as Business Intelligence, Statistics, Enterprise Content Management, Application Management & Modernisation, Cloud Computing, Desktop & Unified Communication, Cybersecurity or DevOps.

    Sogeti is able to deliver both private and public sectors and owns more than 120 active accounts in Luxembourg.

    As diligent business partners, we endeavour to provide solutions suited to our clients' needs with a mutual goal to succeed and to perform.

    Our staff members' passion for IT, skills and professionalism are highly valued by our clients. We take pride in our staff's commitment and help them in every way we can to achieve their career objectives.

    Our offer

    Sogeti is the perfect place to bring your passion for IT into play while learning new skills. You will be given the opportunity to develop your career through interesting projects and your evolution will be monitored closely by your line manager and HR team.

    Moreover, you will be encouraged to attend training courses to broaden your knowledge and obtain certifications. You can also count on an attractive salary and fringe benefits (e.

    g. company car, meal allowance). Voted as the second richest country in the world, Luxembourg offers a high quality of life in a multicultural environment.

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