We are looking for a Customer Support Specialist in charge of the French speaking markets to further strengthen our Support team and contribute to the success of our company.
The Customer Support department handles on a daily basis a variety of technical requests from both clients as well as other internal Talkwalker teams.
The Support team are the product knowledge experts on the Talkwalker platform and ensure that all users have full confidence in how to get the maximum potential out of the product as well as supplying them with all the technical know-
how that they need to do this.
As a key member of our Support team, you will :
Prioritise, troubleshoot and resolve technical issues
Provide support to all users of the platform
Investigate any occurring customer problems
Report issues and requests using ticketing systems
Respond in professional and timely manner to clients
Import, assess and assign leads and data into CRM systems
Optimise client projects and provide solutions for platform issues
Assist with the progression of in house developments for the tool
We are looking for you :
You are fluent in English and French
You have gained 2-3 years of experience in customer support-related role ideally in the technology sector
You have great communications skills (written, spoken)
You are not afraid of tackling a variety issues with clients and enjoy getting these problems resolved
You have the drive and discipline to autonomously handle customer requests
You enjoy working in a dynamic and open communication culture
You show initiative in improving the products and customer service
You are self-motivated, focused, well-organised and simply get things done