Team leader - Cross Unit Cross Border Team - CDD - M/F-(H/F)
Societe Generale Private Banking
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Société Générale Securities Services (SGSS), the Securities business line of Société Générale Group, is one of the main Administration and Custody actors for mutual funds in Luxembourg.

We offer a complete range of services for institutional clients : liquidity management, compensation, depositary and conservation services, funds administration and asset servicing, transfer agent and issuer services.


The key areas of responsibility for the Team leader Cross Unit Cross Border Team are : Reconciliation, Cash investigations, Corrections within the Register, Manual payments, Claims, Daily and Monthly reporting.

The Team leader’s responsibility is to ensure that day to day operations are running efficiently and that exposure to risk is limited.

The Team leader is expected to promote risk awareness, assessment and control within the department, foster an environment where procedures, policies and processes are adhered to and procedural changes are introduced to enhance the ongoing performance of the department.

The Team leader should support engagement with relevant parties to discuss and agree potential solutions.

The Team leader is to be Client focus providing them with a high standard service level.

  • Coordinating and organizing the work in a Transfer Agency Team including team coverage
  • Ensure effective compliance and controls in own area
  • Ensure daily deadlines are met in a multi-batch environment
  • Teams tasks include bank account reconciliation, debtor chasing, claim issuance, investigations, cash queries, transactional amendments within the TA Register, manual payments
  • Oversee and control Events like Dividends, Trailer Fee calculations and payments, Commissions
  • Liaise and interact with other SGSS entity
  • Develop, maintain and control processes, procedures, checklists and checkpoints for the team
  • Identify and monitor the team’s Training and Personal Development needs
  • Being the team’s center of expertise and leverage knowledge
  • Pro actively sharing knowledge with others
  • Sign off relevant daily verifications and process validations
  • Participate and answer to audit requirements, Compliance and Risk sample checks
  • Ensure team’s effective understanding of specific process and strict adherence to relevant procedures to deliver project
  • Participate to testings when requested for the Team
  • Assist the Team Manager when required
  • Promote a positive attitude towards internal policies, procedures and controls.
  • Help the team with booking and quality checking of payments instructions and corrective orders when needed
  • Produce monthly KPIs / Permanent Supervision within the agreed deadline
  • Profile

  • University degree;
  • At least 3 years of Transfer Agency or Financial Services experience in a Team leader position;
  • Fluent in English (written and oral);
  • Advanced computer skills (Excel, Word, Power Point, and Outlook);
  • Ability to send and receive messages using different methods so that they are conveyed and understood as intended
  • Take responsibility for the completion of objectives and tasks within budget, holding themselves accountable for their actions and the consequences of them
  • Able to analyze and evaluate information in order to arrive at and draw conclusions that can be implemented to resolve difficult issues
  • Knowledge, Technical Skills and Continuous Learning - Specific knowledge, skills and qualifications needed to achieve required performance standards in a role
  • Quality driven with a pride in delivering excellence
  • Effective relationships with internal and external clients and their customers. Being responsive to client needs in a timely and professional manner
  • Honest and able to admit mistakes and take responsibility for your actions. You do not make excuses or blame others and will say what you think.
  • You use judgment and have a consideration for others

  • Working in co-operation with other people in a way that maximizes personal effectiveness, encourages teamwork and achieves the required outcomes
  • Actively influences events; seeks opportunities and acts on them; originates action without being asked to do so
  • Willingness to successfully adapt to changing demands and conditions. Adapting your behavior to meet the needs of others as well as yourself
  • Availability for a 12-month mission.
  • Evolution

    Our Recruitment process :

    The short-listed candidates will be invited to perform a reasoning test, a personality questionnaire and to one or more face to face interviews in order to discuss about their experience, skills and values.

    In order to finalize the recruitment process, the selected candidate will have to present a certain number of supporting documents before his integration (copy of diplomas, proof of previous jobs, and possibly an extract of the criminal record (bulletin n 3 for the Grand Duchy of Luxembourg).

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