Manager, Due Diligence Quality Assurance
Esch-sur-Alzette, Luxembourg, Luxembourg
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What is the opportunity?

As Manager, Due Diligence Quality Assurance you will provide support to the Luxembourg Centre of Excellence (COE) and the global Hub by bringing analytical thinking, skills and experience to assigned projects to support first line of defense (LOD) AML / KYC activities.

The Quality Assurance Team is responsible for the Quality Assurance of the AML / KYC activities performed by Due Diligence I&TS, TA Registers (Shareholders Services, Private Capital Services) I&TS and its Branch / Subsidiaries performed in Luxembourg or Canada.

What will you do?

  • Review the quality of completed KYC records using pre-defined test scripts which are based on Procedure, Guideline, Policies, Internal rules and Processes and Perform root cause analysis and make recommendations for addressing identified deficiencies or improvements to business processes
  • Identify key issues, risks, trends, observations and provide reporting of results to key stakeholders
  • Perform testing control on files to ensure that client information obtained is of high quality, and satisfies not only local regulatory requirements but also RBC Enterprise Policies and Procedures
  • Monitor file progress, sign off status, pending responses, and action plan to obtain necessary information through a KPI / KRI report.
  • Perform process controls including, but not limited to, exceptions monitoring, data integrity, key performance and risk indicators, document tracking, etc
  • Interact with process partners to drive and facilitate the AML / KYC review process and participate in process standardization and improvement discussions with process partners
  • Responsible for oversight of the Due Diligence Program, including all jurisdictions (Luxembourg, Ireland, UK, Belgium, Switzerland, Italy or France).
  • And, establish and provide oversight of all jurisdictions ensure compliance with respect to the Due Diligence policy .

  • Analyze, audit, compliance testing and risk reports containing findings of fact to include conclusion, and mitigation solutions.
  • Work with internal business and other jurisdiction to implement remediation controls.

    What do you need to succeed?


  • Experience as Auditor, Risk Management or Compliance
  • Possess knowledge of European AML / KYC regulatory requirements such as requirements in Luxembourg, Ireland, UK, Belgium, Switzerland, Spain, Italy or France.
  • Possess the ability to assess, impact, influence and take initiative.
  • Possess proficient analytical skills and attention to detail.
  • Exercise good judgment, confidentiality and discretion in communicating with colleagues and partners.

  • Demonstrate the ability to manage competing priorities, escalate as required, and adhere to established policies and procedures.
  • Nice-to-have

  • Ability to be pro-active and anticipate the needs
  • Strong organizational skills that reflect ability to perform and prioritize multiple tasks
  • Strong interpersonal skills with demonstrated ability to communicate effectively at all levels
  • Demonstrated ability to achieve high performance goals and meet deadlines in a fast paced environment
  • What’s in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

    We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Opportunities to building close relationships with clients
  • About RBC

    Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization.

    We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis.

    We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S.

    and 37 other countries.

    For more information, please visit

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    Inclusion and Equal Opportunity Employment

    RBC is an equal opportunity employer committed to diversity and inclusion.

    We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal / Native American status or any other legally-protected factors.

    Disability-related accommodations during the application process are available upon request.

    City : Esch-sur-Alzette

    Address : 14 porte de France

    Work Hours / Week : 40

    Work Environment : Regional Office

    Employment Type : Permanent

    Career Level : Experienced Hire / Professional

    Pay Type : Salaried

    Required Travel (%) : 0-25

    Exempt / Non-Exempt : N / A

    People Manager : No

    Application Deadline : 12 / 31 / 2018

    Posting Notes :

    Flexible Working Options Considered

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