Service Desk Operator
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IT Helpdesk Technician

  • Receiving calls, first-line customer liaison : service desk agent, incident agent
  • Recording incidents in the Service Management Tool.
  • Making an initial assessment of incidents, and attempting to resolve them
  • Assigning incidents to other support agents in the same support group or to different support
  • groups

  • Monitoring progress of incident resolution relative to the appropriate SLA
  • Keeping customers informed on incident status and progress
  • Managing the incident life-cycle, including closure and verification
  • Closing incidents and confirmation with the customer
  • Experience

  • You habe between 1 to 3 years of relevant professional experience for the Junior position
  • or more than 3 years of relevant professional experience for the Senior position

  • You are fluent in both English / French both written and oral, fluent in German both written and oral is an asset
  • You have very good communication skills
  • You have strong skills MS office applications
  • You are alsoITIL V3 Foundation Certified
  • About the company

    With more than 675 experimented collaborators, Sogeti Luxembourg is the most important IT services actor in Luxembourg.

    We are able to deliver both private and public sectors and owns more than 80 active accounts in Luxembourg.

    We offer our customers a wide range of IT services covering 3 disciplines (Application, Infrastructure et Testing Services) in 7 on top domains (Business Intelligence, Enterprise Content Management, Application Development & Management, Cloud Computing, Desktop & Unified Communication, Mainframe et Testing).

    As a real trustful partner for our customers, we are always listening to their needs and always offering them special sized solutions with a mutual goal to succeed and to perform.

    The passion of our consultants for IT makes the difference through their competences and professionalism, and these qualities that are our force and pride.

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