Our client is a premium service company in continual growth and is recruiting a Customer Support Agent (M / F) to reinforce their team in Luxembourg.
Your will be directly reporting to the Manager of the Customer Relationship Department and you will have the following responsibilities : -
Advise the clients and always find the best solutions to their requests - Maintain and update client records - Make reservations and ensure a follow-
up with the clients - Recommend improvements which will impact customer service procedures for your department - Maintain a good relationship with loyal customers and ensure new clients get the best possible service -
Provide back-up support to your colleagues Your profile : - A first successful experience (1-3 years) in a similar position is required.
Alternatively, you show proven record of having worked with high profile clients, for example in the hospitality sector -
You have professional and clear communication skills and you are able to build rapport with a client quickly over the phone -
You are client-oriented and you work well in a team environment - You are detail-oriented - You enjoy working flexible hours (early and late shifts and weekend) -
You are fluent in English and French.
A good level in German will be considered as a real plus. - You are willing to go the extra mile to exceed customer expectations if you are interested in this opportunity, don’t hesitate to send your CV to Charline Leroy mentioning the reference LUB / FY / 016993 .