Client Operations Senior Administrator (Alternative Investments)
State Street Corporation
Luxembourg
il y a 1 mois

Essential Duties and Responsibilities

Assist / support in :

  • Coordinating system set up, validation and liaising with appropriate shared services teams.
  • Manage Service Delivery

  • Dealing with daily client interaction, fielding and routing client requests to appropriate people / teams and oversee issue resolution.
  • Delivering on client requests which fall outside shared service teams tasks.
  • Managing / supporting overall service delivery to clients.
  • Managing / controlling service scope creep.
  • Ensuring appropriate overall document management (Workflow Initiation).
  • Establishing & updating client service level agreements (SLA’s), both with internal / external parties.
  • Shared Services Oversight

  • Coordinating all requests, as applicable to shared services teams.
  • Validating reports / outputs produced by shared services teams.
  • Overseeing performance of all shared services & internal and / or external service level agreements (SLA’s).
  • Reporting (Internal & External)

    Assist in :

  • Creation of required general external reports or bespoke client reports.
  • Creation of required internal reports for management information purposes.
  • Customised Operational Activities

    Participate by :

  • Being involved in internal and external projects, as required.
  • Ensuring the appropriate support is provided to the client service team.
  • Ensuring all ad-hoc and bespoke client work is undertaken efficiently and in a timely manner.
  • Documenting non-standard or bespoke tasks
  • Responsible for :

  • Collation of necessary billing data and ensuring that billing system is set up correctly.
  • Reviewing and authorizing client invoices.
  • Management of debtors and ensuring clients are chased as specified by agreed payment terms.
  • Operations & Regulatory Control

    Assist / support in :

  • Performing required risk assessments.
  • Facilitating and resolving internal and external audit findings.
  • Performing annual reviews & assessments.
  • Assist / support in :

  • Performing root cause analysis, manage resolution of errors to ensure compliance with corporate standards, produce, monitor KPIs and report cards.
  • All relevant internal control testing / assessment.
  • In addition to the duties listed above, the Client Service Senior Administrator may be requested to perform any other ad hoc duties, tasks or projects as requested by the management.

    Technical Knowledge / Skills Required / Attributes

  • Sufficient technical expertise and practical experience in the administration of alternative investment vehicles (Funds and SPVs) coupled with demonstrable experience in client interaction (e.
  • g. to include company secretarial, investor servicing).

  • Must possess good communication skills and the ability to solve complex issues.
  • A service oriented disposition and the capacity to manage time and junior personnel.
  • The desire to contribute to and foster a dynamic culture.
  • The confidence to challenge the status quo and contribute constructive alternatives.
  • The ability to construct and deploy rational arguments as a means to influence others.
  • The recognition of group dynamics and acceptance of consensus outcomes.
  • To be positive in outlook and persuasive in approach.
  • An aptitude to leadership.
  • A proven ability to succession plan and delegate effectively.
  • Differentiating Behaviours

  • To engage in the behaviours identified by State Street to meet our vision, values and goals : Create the Future’; Influence Courageously’;
  • Collaborate for Results’; Leverage Talent’; Fuel Innovation’; Act Globally’.

  • Vision : To exceed client expectations and bring long term value to shareholders. Be admired by employees, clients, shareholders, and communities in which we operate.
  • Values : Always Finding Better Ways’; Stronger Together’; Global Force, Local Citizen’
  • Goals : Drive our Strategy; Strengthen the Organisation, Enhance our Culture, Engage our Employees, Deliver on Financial Commitments.
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