Senior Technician, IT Operations
SES S.A
Luxembourg
il y a 3j

Where others see barriers, we see opportunities.

Do you enjoy supporting customers realizing breakthrough value? Do you stay attuned to your customers’ needs and visions?

Do you like to work openly and supportively together with your colleagues and customers? Our work involves many different minds and skills, it can’t be done alone.

It's a great time being SES.

SES is the world-leading satellite operator providing end-to-end communication solutions. SES leads across new technologies in video, enterprise, mobility and government

We are a team of people coming from all across the globe who work together to make a real difference in the world.

  • We help to bridge the digital divide by connecting millions of people on the African continent.
  • We make it possible for people to stay connected while flying 10km up on a commercial airplane. We provide extensive satellite coverage of all of the world’s seas and ocean regions via our dedicated mobility beams
  • We distribute 7,400 channels to more than 1 billion people in 317 million homes.
  • We work together with our partners to develop new standards that transform how people consume and enjoy entertainment.
  • Senior Technician, IT Operations

    YOUR ROLE

    The position is directly responsible for the Monitoring, Operation and Support of the global SES IT install base. The incumbent will work in close collaboration with the Service Desk and the IT Service Delivery Engineering teams.

    YOUR RESPONSIBILITIES

  • Install, operate and support the global SES IT Infrastructure : Networking (LAN / WAN / DNS / Wireless / Datacenter with strong focus on Cisco) Security (Firewalls / VPN / Loadbalancing / System security / Proxy / AAA)
  • Proactively monitor the SES internal IT Infrastructure through enterprise monitoring tools (Spectrum, Nageos, Weathermap, Cisco Prime, HP Openview, Netbrain, )
  • Perform troubleshooting and identify bottlenecks to ensure long term efficiency of the network
  • Provide support to internal and external customers for clarification of technical matters and the resolution of technical issues
  • Inspect LAN infrastructure and fix minor problems / bugs
  • Ensure maturity improvement and adherence of / to all IT Service Management processes, including change management
  • Maintain standards and standard operating procedures
  • Actively participate in answering / resolving Problem Tickets
  • Work actively with the incident management tool
  • Work actively with the Service Desk to help create troubleshooting procedures for common issues
  • Help create knowledge base articles for common issues and for user self-help portal
  • Stay up-to-date with state-of-the-art IT concepts and technologies
  • YOUR PROFILE

  • Bachelor’s Degree in Computer Science, Business Information Systems or equivalent
  • Minimum three to five years of applicable professional experience in a large heterogeneous environment
  • Sound technical understanding of the IT landscape and related technical skills
  • Hands-on experience with Cisco network devices, Fortinet & Checkpoint
  • Knowledge or hands-on experience with F5 load balancers and Bluecoat proxy servers an advantage
  • Broad knowledge of Information Security and knowledge of the specificities of the satellite industry
  • Broad understanding of all technologies covered in the IT Operations group and of Operational Principles
  • Strong analytical and problem-solving skills
  • Ability to integrate into cross-functional and / or virtual project teams
  • Proactive approach towards potential and / or current customers
  • Ability to work autonomously with minimal supervision
  • Knowledge in key areas of Information Security combined with willingness and strong drive to learn and master new topics as they emerge
  • Ability to learn new technologies quickly
  • Excellent written and verbal communication skills; ability to establish well-written, structured documents (e.g. concepts, policies)
  • Ability to understand business requirements and all stakeholders in the Service Delivery process
  • Fluency in English, any other language is considered as an asset
  • Willingness to travel internationally
  • NATO / EU SECRET clearances are considered a strong asset. Candidate must be willing to undergo a security clearance procedure as this position might require holding security clearances
  • OTHER KEY REQUIREMENTS / COMMENTS

    Key performance indicators

  • Average time to resolve incidents over period
  • Average time to implement requests over period
  • Average time to implement changes over period
  • Main interfaces to other departments

  • Technical department management
  • Information & Cyber Security functions
  • Internal and external customers
  • Engineering Teams and Service Desk
  • EU network operations function
  • Volume Drivers

  • Number of incidents, new requests and change requests
  • Technology changes (e.g. new tools and systems)
  • Specific projects

  • Deployment of new hardware and software solutions within the functional scope
  • Consolidation of existing network implementations and solutions throughout SES
  • Improvement of the end user experience
  • New network technology introduction
  • Policy implementation (CoBIT, ITIL, Security and other IT related)
  • Change management
  • Maintenance and extension of existing global network infrastructure
  • We offer you

  • A diverse workplace. For SES, diversity is more than a question of gender or race; we welcome different minds and different skills.
  • An exciting job opportunity in a fast moving and fascinating industry. Our technology is launching into space on the next generation of rockets.
  • Opportunities to further grow and develop in a global and growing company; we believe life-long learning is key to bring the best of SES worldwide.
  • A competitive compensation package linked to your performance and further completed with attractive benefits.
  • SES is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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