Job Description :
Application packages have to be developed and maintained :
Gathering required information from the development teams, the product responsible person or the product vendor (installation prerequisites, how to install and customise )
Analysis of the application installation and configuration
Development of the application package (App-V)
Technical and integration testing on the supported platforms
Move to a pre-production environment,
Organization and follow-up of functional tests with key users and product management
Develop specific procedures or tools to facilitate the installation, configuration and distribution of application packages (e.
g. using PowerShell, VBscript or .NET).
Prepare technical documentation of application packages, comprising user guides,documentation of procedures etc.
MSI-based application packages must support the software distribution system used at theInstitution, currently the LANDesk Management Suite.
Integration of application packages in the Reference Configurations that the client uses for desktops, laptops, hybrid devices, servers and terminal servers.
System integration testing needs to be carried out with all operating system versions that are supported (Windows 7, 8.
1 and 10 64-bit editions on workstations, Windows Server 2008 R2 and 2012 R2 64-bit edition on servers).
Maintenance and support of the existing application packages, including problem diagnosis, resolution and reporting via the Central Helpdesk.
Maintainance of the internal SharePoint-based planning and knowledgebase portal, as well as the internal repository of all relevant information for application packages (source code, documentation, specifications, documents, etc.).
Profile Requirements :
Minimum 3 years of relevant studies in IT or related field after secondary school.
Minimum 8 years of specific expertise in a similar role.
Excellent knowledge of Microsoft Application Virtualization (App-V) and related tools
Very good knowledge of Microsoft installation technologies (MSI) and related tools (e.g.InstallShield)
Excellent knowledge of the Microsoft Windows operating systems family (Windows 7, Windows 8.x, Windows 10, Windows Server 2008 R2 and 2012 R2).
Good knowledge of the Microsoft Office products family (Office 2010, 2013, 2016 and 365), of Internet Explorer (preferably version IE11), and of managing application parameters using policies (local policies, GPOs).
Good knowledge of FireFox and Chrome browser configuration (roadmap, settings, security, corporate configurations)
Good knowledge of common Microsoft scripting languages (e.g. PowerShell, VBscript) and programming languages (e.g. C++, C#, VB.
Expertise in software production and management and in software documentation and reporting.
Familiarity with software distribution tools (e.g. LANDesk).
Knowledge of the SharePoint platform is considered an asset.
Certification of ITIL for service delivery and service support is considered an asset
Very good knowledge of written and spoken English. French will be considered an asset.